Privacy Policy

Last updated: October 2026

Who I am

This website is run by Gemma McCarthy, trading as Florin Bookkeeping Services. I’m responsible for any personal information you share through this website, which makes me the “data controller” under UK data protection law.

If you have any questions about this policy or your information, please email me at accounts@florinbookkeeping.co.uk.

ICO registration number: ZA779899

What information I collect

When you fill in the contact form, I collect:

Your first and last name
Your email address
Your phone number (if you choose to give it)
Your company name (if you choose to give it)
The service you’re interested in
Anything you include in your message

Please don’t include sensitive financial details, such as bank account numbers, in the contact form.

How I use your information

I use the information you send me to:

Reply to your enquiry
Discuss the services you’re interested in
Arrange a training session or consultation, if you’d like one

I won’t add you to a mailing list or send you marketing emails unless you’ve asked me to.

My lawful basis

I process your information because you’ve asked me to get in touch with you, and responding to your enquiry is in our mutual legitimate interest. If you go on to become a client, I’ll also process your information to provide the services we agree.

Who I share your information with

I don’t sell or rent your information to anyone. Your information is only shared with trusted services I use to run my business:

Wix, which hosts this website and its contact form
Microsoft Outlook, which I use to manage my email

These providers only handle your information on my behalf and must keep it secure. Some of them may store data outside the UK. Where this happens, appropriate safeguards are in place to protect your information.

How long I keep your information

If you don’t become a client, I’ll keep your enquiry for 12 months in case you get back in touch, then delete it.

If you become a client, your information will be handled under the terms of our engagement letter and kept for as long as required by law and professional regulations.

This website is hosted by Wix, which uses cookies to help the site work properly and to understand how visitors use it. You can manage your cookie preferences using the cookie banner when you first visit the site, or through your browser settings.

Your rights

Under UK data protection law, you have the right to:

Ask for a copy of the information I hold about you
Ask me to correct anything that’s wrong
Ask me to delete your information
Ask me to limit how I use your information
Object to me using your information
Ask for your information to be transferred to another organisation

To use any of these rights, email me at accounts@florinbookkeeping.co.uk. I’ll respond within one month.

Making a complaint

If you’re unhappy with how I’ve handled your information, please contact me first so I can put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page.